Leading the Way: M&K's Cutting-Edge Real-Time Towing Technology

When utilizing our towing service, we leverage a state-of-the-art system designed for real-time tracking, providing our customers unparalleled transparency and peace of mind. When a customer contacts M&K, our dispatch integrates the service request into our drivers’ Towbook application. Once assigned, the customer can opt to receive a text message containing a link, allowing them to monitor the tow truck’s location and receive an estimated arrival time.

This proactive communication ensures that our customers are well informed about the progress of their service, fostering a sense of assurance and convenience. Post-service, customers receive an additional text message inviting them to share valuable feedback about their overall experience with our towing services. This continuous feedback loop enables us to consistently enhance the quality of our services and maintain the highest customer satisfaction standards.